Frequently Asked Questions
Everything you need to know about your Chamelo experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy on all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna.
Are your materials sustainably sourced?
At Chamelo, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester to minimize our environmental footprint.
Can I change or cancel my order?
Orders are processed quickly, but we have a 1-hour window for cancellations or address changes. Please contact our support team immediately via live chat.